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Freshdesk is leading in Top 10K Sites, Top 100K Sites, Top 1M Sites and The Entire Web.
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In terms of market share, Zoho CRM is clearly lagging behind, losing to Freshdesk in all segments.
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Freshdesk has better usage coverage in more websites categories. Including Computers Electronics & Technology, Finance, Business & Consumer Services, Science & Education and 19 other categories.
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Zoho CRM is leading in Heavy Industry & Engineering.
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Freshdesk is leading in most countries, including United States, United Kingdom, India, Germany and 130 other countries.
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Zoho CRM is leading in Mexico, Turkey, Peru, Georgia and 14 other countries.